Privacy Policy
Sarah Ellwood Therapy
Effective Date: 24 April 2026
At Sarah Ellwood Therapy, we are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or contact us.
As an Accredited Mental Health Social Worker and health service provider, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Information We Collect
Through our website, we only collect limited personal information, including:
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Your name
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Your email address
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Your phone number
This occurs when you submit a contact or enquiry form.
Our website does not collect or store any sensitive health information.
All medical or clinical information is only collected after you become a client and is recorded securely within our practice management system.
We may also collect non-identifiable website usage data through standard analytics tools (e.g., IP address, browser type, pages viewed).
2. How We Use Your Information
We use the information collected through our website to:
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Respond to your enquiry
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Contact you to arrange an appointment or provide further information
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Maintain internal administrative records
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Improve our website and services
We do not use your personal information for any purpose unrelated to your enquiry unless required or permitted by law.
3. How We Store and Protect Your Information
Website enquiry information (your name, email, and phone number) is stored securely and transferred into our practice management system if you proceed with an appointment.
All clinical and medical information is stored exclusively in our secure Patient Management System, which meets Australian healthcare privacy and data protection standards.
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure.
4. Sharing Your Information
We do not sell or rent your personal information.
Your information may be shared only with:
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Our administrative team, for the purpose of responding to your enquiry
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Service providers who support our website or practice systems (such as hosting or IT), who are bound by confidentiality and privacy obligations
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Other entities where required by law, court order, or regulatory authority
We do not share your personal information with third parties for marketing purposes.
5. Website Analytics, Cookies, and Third-Party Tools
Our website may use cookies, Google Analytics, or Meta pixels to help improve functionality and understand how visitors use our site.
These tools may collect general, non-identifying information such as:
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IP address
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Browser type
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Pages viewed
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Time spent on the site
This information does not personally identify you.
You may disable cookies through your browser settings at any time.
6. Accessing or Updating Your Information
You may request access to the personal information we hold about you and request that it be corrected if it is inaccurate or incomplete.
Please contact us using the details below and we will respond within a reasonable timeframe.
7. Links to External Websites
Our website may include links to external websites or services.
We are not responsible for the privacy practices, content, or security of those external sites.
8. Contact Us
If you have any questions about this Privacy Policy, or you wish to request access or correction of your personal information, please contact us:
Sarah Ellwood
Email: sarah@sarahellwoodtherapy.com.au
Phone: 0492 976 874
9. Updates to This Policy
We may update this Privacy Policy from time to time.
The most recent version will always be published on our website.